Return & Refund Policy — HAPPY Shop
Effective Date: [Insert Date]
Thank you for shopping at HAPPY Shop. We aim to provide quality gift items and a smooth, reliable shopping experience. This Return & Refund Policy outlines how returns, exchanges, and refunds are handled according to UAE Consumer Protection Law and our store guidelines.
1. Policy Coverage
This policy applies to all purchases made through https://happyshop.ae.
We follow the standards set by UAE Consumer Protection Law and its executive regulations for e-commerce businesses.
2. Customer Rights Under UAE Law
- Customers must receive accurate information about products before purchase.
- Goods that have a defect — visible or hidden — can be returned.
- Customers may choose repair, replacement, or refund in case of confirmed defects.
- Refunds are issued through the original payment method.
3. Return Period
- You may request a return within 30 days from the date a defect is discovered.
- For non-defective “change of mind” returns, acceptance is based on our internal approval process.
- Proof of purchase (invoice or order confirmation) is required.
4. Return Conditions
To qualify for a return:
- The item must be in unused condition (except defective items).
- All original packaging, tags, and accessories must be included.
- Items must not be damaged due to misuse.
5. Refund Process
- Returned items are inspected upon arrival.
- If a defect is confirmed, you may choose:
- Full refund
- Replacement
- Repair (if applicable)
- Refunds are processed using the original payment method.
- Please allow 7–14 business days for refund processing after approval.
Shipping Costs:
- For defective items: return shipping is covered by HAPPY Shop.
- For non-defective returns: the customer may be responsible for return shipping costs.
(You can adjust this detail as needed.)
6. Change-of-Mind Returns
While UAE law does not require acceptance of non-defective returns, HAPPY Shop may accept them if:
- The product is unused
- Returned in its original condition
- Packaging is intact and resalable
A restocking fee may apply depending on the product type.
7. Exchanges
- Defective items can be exchanged for the same product if available.
- If unavailable, we will offer an alternative item or a refund.
8. Items Not Eligible for Return
Some products cannot be returned, including:
- Personalized or custom-made gift items
- Items that are perishable or hygiene-sensitive
- Used items showing wear unrelated to a defect
- Items damaged by the customer
9. Return Procedure
To initiate a return or refund:
- Contact us with your order number and issue details.
- Provide photos or videos if the item is defective.
- We will provide return instructions and shipping or pickup details.
- Pack the item securely to prevent shipping damage.
Contact Details:
Email: [email protected]
Phone: +971 56 155 7615
Address: 5CFC+FPC – Al Awir Road – Dubai International City – Dubai – United Arab Emirates
10. Dispute Resolution
If you are not satisfied with how your return or refund is handled, you may file a complaint with the UAE Consumer Protection authorities.
11. Policy Updates
HAPPY Shop reserves the right to amend this policy at any time. Changes will take effect when posted on https://happyshop.ae. Customers are encouraged to review the policy periodically.